We hope that you will never have a reason to complain about the service you recieve from anyone involved with your policy but if your complaint relates to the sale or servicing of your policy then it rests with ECH Facilities to resolve. Full details of our complaints process is in our Terms of Business which can be found in USEFUL DOCUMENTS
However, if your complaint is regarding a claim then it rests with SAGIC to resolve and full details of their complaints process is on page 7 of the policy document which can be found in USEFUL DOCUMENTS
Please note that irrespective of who your complaint might be against, you have access to The Financial Ombudsman Service (FOS)
The Financial Ombudsman Service is a free, independent service for resolving disputes between customers and financial services institutions.
Contact details:
Telephone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk This link will direct you to an external website.
Post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
